Refund policy
RAVECAP: Return & Refund Policy
Return Window
All return requests must be initiated within 30 days of the confirmed delivery date. Requests submitted after this period will not be accepted under any circumstances.
Eligibility Requirements
To qualify for a return, your item must meet all of the following conditions:
- Unworn and unused
- In its original condition and packaging
- Accompanied by proof of purchase
Items that do not meet these conditions will be automatically rejected.
Non-Returnable Items
The following are considered final sale and are not eligible for return:
- Items purchased with a discount code or at a reduced price (including bundles and store promotions), unless a verified manufacturing defect is present
- Gift cards
Damages & Manufacturing Defects
Inspect your order immediately upon delivery. Any damage caused during transit or manufacturing defect must be reported within 48 hours of receiving your package. Reports submitted after this window will not be accepted.
Required to process your claim:
- A continuous, unedited unboxing video showing the damage at the moment of opening
- Proof of purchase
Failure to provide this evidence within the stated timeframe constitutes acceptance of the item as received.
How To Start A Return
Contact us at smithkeevin0@gmail.com with your order number, reason for return, and required evidence if applicable. Do not send any item back without prior written approval from our team. Unauthorized returns will not be accepted or refunded.
Return Shipping Costs
The customer is responsible for 100% of return shipping costs. Original shipping and handling fees are non-refundable. If a refund is approved, the original shipping cost will be deducted from the total refund amount.
All returns must be sent using a tracked shipping service. RAVECAP is not responsible for packages lost in transit during the return process.
Inspection & Refund Process
Once your return is received, it will be inspected within 5 business days. You will be notified via email of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method within 5 to 10 business days, subject to your bank's processing times.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at smithkeevin0@gmail.com.
Exchanges
We do not process direct exchanges. If you need a different item, return the original (subject to eligibility) and place a new order once the return is approved.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be unworn, unused, in its original packaging, and accompanied by proof of purchase.
Contact
For any return or refund questions: smithkeevin0@gmail.com